Company: Motus Corporation

Location: Gauteng

Type: Full-time

Posted: Wed Apr 24 2024

Salary: no salary provided

Category: Administrative Assistance

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Description

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Europcar, a leader in the Car Rental industry, is looking for an Admin Assistant: Sales to join their Customer Services team based in Gauteng. If you are a young and vibrant individual with a strong administration background, then this vacancy could be perfect for you.

Position Overview

• Support and promote the habits of the company
• Listen and identify the needs of the customer
• Maintain and optimize business growth
• Achieve customer satisfaction
• Process requests, reservations & reports within the prescribed time period as per objectives
• Compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone, etc.)
• Multi-skilled dynamic individual who has a passion for service.

Specific Role Responsibilities

Job Outputs:

• Acknowledge receipt of requests/enquiries
• Ensure that Reservations processed/requests for reports actioned
• Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
• Maintaining the service levels and turnaround times set per customer segment
• Ensure procedural controls are adhered to when processing requests/enquiries and that the relevant authorization is received before processing or confirming details to customers
• Maintaining confidentiality of both customer and corporate information at all times
• Keep customers informed of any delays if and when relevant
• Accuracy, honesty, integrity, and professionalism required at all times

Qualifications and Experience

• Minimum Qualification: NQF level 4 qualification (Grade 12 or equivalent)

Minimum Requirements:

• 2 years’ administrative experience (preferably in the corporate environment)
• Excellent verbal and written skills
• Ability to meet deadlines
• Computer literate – knowledge of Outlook, Excel, Word, Impress & Empower

Skills and Personal Attributes

Competencies:

• Fluent in English
• Excellent listening skills
• Diagnostic skills
• Excellent Numeracy skills
• High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
• Passion for service & people
• Very strong administrative and organizational skills
• Attention to detail critical
• Project a professional, mature, and positive self-image in both social and business interaction.

Personal attributes:

• Well-presented and groomed
• Strong ethics, sense of responsibility, maturity, and tact
• Excellent time-keeping and punctuality
• Pro-active thinker
• Integrity – Maintaining ethical and organizational norms
• Innovation – Always looking at new ways of doing things to improve situations
• Passionate- Dedicated and excited to accomplish goals, provide service, and assistance

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