Spa Manager The Winchester Hotel

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Company: Newmark Hotels

Location: South Africa

Type: Full-time

Category: Beauty & Wellness

Description

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Job Title: Spa Manager

Location: The Winchester, Sea Point

Description:

• Always demonstrate sincere customer focus and true appreciation for guest experience
• Create a monthly staff schedule to ensure the operations run at full capacity
• Develop and maintain adequate professional and retail product program
• Ensure all areas of the Spa are kept clean and always maintained
• Ensure that the Spa is open at 8am and closed at 8pm
• Ensure the guest experience is relaxing and in accordance with the SANCTUARY standards
• Ensure the health and safety of guests and employees are always paramount
• Ensure consistent Spa experience development to ensure that innovation and uniqueness are maintained
• Ensure proper inventories of all operating Spa equipment are conducted to effectively manage operational costs
• Ensure that the Spa team adheres to all company operational and service standards
• Must be able to provide disciplinary actions and performance reviews for employees and monitor employees for correct work performance
• Ensure the spa follows business conduct and ethics
• Ensure the Spa follows safety and maintains confidentiality for all guests, colleagues, senior management, and team members
• Able to provide guidance, encouraging teamwork, and facilitating related professional work processes
• Able to achieve high performance and operational standards
• Able to communicate with internal and external parties at the appropriate levels to ensure the smooth flow of the spa operations
• Able to handle any guest complaint or special requirements
• Able to promote and sell spa services to groups, hotels, walk-ins, etc.
• Able to implement and monitor up-selling strategies to maximize spa revenue
• Be the single point of contact for VIP guests highlighted by Marketing and coordinate their spa experience
• Responsible for monitoring and analyzing the products and services of competitive Spas to maintain a competitive advantage
• Responsible for the spa's training plan and conduct hands-on training with all employees to ensure that standards are maintained
• Responsible for reviewing all guest feedback results and implementing improvements to ensure guest satisfaction
• Responsible for spa employees' weekly duty schedules and staff duty charts
• Manage spa inventory effectively and follow the company's ordering and purchasing standards
• Gather information and remain fully informed of local and international trends in Spa operations
• Attend Daily Hotel morning meetings
• Perform regular inventory of Spa retail and professional stock
• Perform any other duties that the owner or Operation director requires
• Achieve and monitor set revenue targets and provide management with regular reports on turnover progress
• Must monitor staff targets
• Must fulfill the duties of a receptionist (As per SOP)
• Must ensure Spa is fully operational before 8am and ensure Spa is clean before staff leave
• Must do a monthly/weekly recon of petty cash
• Must update the daily comparison daily as per SOP
• Ensure the database is up to date (As per SOP)
• Must be running a therapist column and be able to do treatments as a therapist when needed
• Manage and conduct regular internal staff meetings, with recorded minutes of such meetings
• Must be able to work long and flexible hours and not leave the spa unattended
• Oversee and maintain high standards of appearance, hygiene, and cleanliness of the Spa Facilities and Spa employees
• Commission, manage, and control outside contractors required in the day-to-day running of the spa
• Monitor the adherence of staff to company policies and procedures and any other procedures that may be documented from time to time
• Execute staff recruitment as required, providing appraisals and recommendations to management for approval or further interview
• Handle all Human Resource issues, with reference to the Code of Conduct, resolving such issues up to the level of official grievance
• Must keep a record of all staff leave, hours owed, sick leave, and unpaid leave
• Take responsibility for the opening and closing of the premises, and the safekeeping of all keys
• Responsible for the safekeeping of cash and all other receipts, and to manage all related banking activities
• Provide management with proactive feedback on the operation of the Spa, offering recommendations on improvements and suggesting potential solutions to problems
• Maintain up-to-date knowledge of the functionality and maintenance requirements of all equipment used in the Spa
• Ensure the Spa operates its information systems correctly, including the maintenance of complete and accurate client information and the correct capturing of accounting information
• Monitor, manage, and provide approval for staff leave entitlement (incl. holiday leave, sick leave, and any other leave)
• Monitor and ensure adherence to therapy and client service standards amongst all client-facing staff
• Provide operations progress reports to management and any other reports that may be required from time to time
• Ensure that required levels of confidentiality are always adhered to by all staff
• Annually conduct staff appraisals and provide management with recommendations on staff working
• Set and maintain exemplary standards to ensure the Spa maintains and elevates its reputation as a leading, professional Spa in the industry

Required Experiences and Qualities:

• Must be a qualified therapist, with an internationally recognized Beauty Therapy Qualification, such as SAAHSP, CIDESCO, ITEC, BRITISH CONFEDERATION, AAD (Advanced Aesthetics Diploma)
• Must have a proven track record within a 5-star Spa environment, with preference given to international experience
• Must have recognized teaching, training, and/or lecturing experience within the spa industry
• Must have a minimum of two years' experience as a Spa manager
• Must be able to motivate the entire Spa Team
• Must be able to create a culture of care and service excellence amongst employees
• Must be able to develop and implement spa operational goals, policies, and procedures
• Must be able to lead the efficient and effective spa operations including short- and long-term strategic planning
• Must possess and demonstrate strong leadership qualities and skills
• Must be well-spoken with fluency in spoken and written English
• Must be well-groomed, professionally dressed, manicured, hair in an up-style, and full make-up during working hours
• Must have high standards of honesty, courtesy, consideration, punctuality, and impartiality
• Must be self-disciplined, self-confident, and self-motivated
• Must have strong communication skills
• Must be able to maintain composure under pressure
• Must have strong organizing skills to effectively carry out requirements of scheduling, stock orders and control, service standards, and overall team management

Application Question(s):

• Do you have an internationally recognized Beauty Therapy Qualification?

Experience:

• Spa Management: 2 years (Required)

Salary: no salary provided

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